Contact Us

Support channels

• Support email: support@getplus.ai (for order issues, please include your order number and payment receipt for faster handling)
• WeChat support ID: tkx_6688 (please note “top-up inquiry” when adding)
• After checkout: the payment success page shows a support entry, and our team will proactively reach out to you.

Self-service checkout is available 24/7; live support is online daily 8:30am to midnight. Top-ups are usually completed within 3-5 minutes of successful payment, and our support team will follow up immediately if anything goes wrong.

Business procurement

For bulk activations, corporate bank transfer, VAT invoices, procurement contracts and other business needs, please visit the Business Procurement page and leave your contact details; a dedicated representative will follow up within 24 hours.

Operating entity information

• Company: HONG KONG AIGC LIMITED (香港大模型有限公司)
• Place of registration: Hong Kong SAR, China
• Registered address: RM 12, 6/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, KOWLOON, HONG KONG

Learn more about us on the About Us page; our refund and warranty rules are in the Terms of Service.